Description
KNIME is growing rapidly and we’re seeking smart, motivated, and creative people up for the challenge of helping us achieve ambitious scaling goals while continuing to empower the active community. Right now, we are looking for a Customer Success Manager (m/f/d) to join our team at KNIME in Austin, TX or Remote US.*
Who you are
You’re thoughtful, proactive, and thrive in building lasting relationships. You understand that a customer’s success doesn’t end with onboarding it’s a cycle of trust, value, and communication. You know how to cast a wide net inside an organization, identify real needs, and bring solutions to the table that lead to adoption, renewal, and expansion.
You’re empathetic but practical. You listen well, communicate clearly, and collaborate effortlessly across teams. You’re able to juggle multiple accounts and projects, organize resources, and still make every customer feel like your only one. You have strong emotional intelligence and self-awareness. When needed, you know how to tactfully push back and still keep the conversation constructive.
Ideally, you’ve done this before maybe at another software company or with a product-led growth model. But if you haven’t, and you’re ready to learn fast and bring your own customer-first mindset, we want to hear from you.
That's the job
In this role, you’ll support customers throughout their entire journey from the initial contract to adoption, and into renewals and expansion. You’ll focus on building trust, solving problems, and identifying opportunities to grow the relationship. You’ll help secure renewals and support upsell motions in collaboration with the Account Managers.
You’ll coordinate with technical teams when needed, marshal resources for training or support, and ensure the customer always sees value in KNIME. The aim is long-term satisfaction, clear success metrics, and continued alignment with the customer’s goals.
You’ll report patterns and feedback that can help us evolve how we do things and improve the experience for all KNIMErs and users.
About us
KNIME is a fast-growing international Enterprise Software company. At KNIME, we build innovative software to help individuals and organizations make sense of their data through an intuitive, visual approach to data analytics and through integrations to the most advanced data science and AI/ML techniques on the market. KNIME Software comprises two products: the free and open KNIME Analytics Platform which has an intuitive low-code, no-code interface that allows anyone from spreadsheet users to seasoned data scientists to analyze their data; and KNIME Business Hub, its commercial complement that allows for large-scale collaboration and dissemination of insights across an enterprise.
At the core, we are an open-source company, which requires KNIMErs often to challenge and rethink conventional commercial strategies and ensure that the user – whether free or commercial – is at the center of every decision being made. At KNIME, you’ll gain experience working with industry leaders in their field – KNIME is used by many Fortune 500 enterprise customers, across 60 countries.
*Though we are happy to have applicants from further away, we’re not offering relocation benefits for this position.
KNIME is an equal opportunity employer. We’re all about providing opportunities for different perspectives to come together, where everyone feels included no matter their background.
