Description
KNIME is growing rapidly and we’re seeking smart, motivated, and creative people up for the challenge of helping us achieve ambitious scaling goals while continuing to empower the active community. Right now, we are looking for a Customer Success Manager (m/f/d) to join our team at KNIME in Berlin or Konstanz.*
Who you are
You are someone who thrives on building trust with customers and helping them get the most out of our product. You know how to listen closely, communicate clearly, and solve problems in a way that makes people feel supported. You’re empathetic but practical, with the ability to understand customer goals and translate them into action. You likely have experience in customer-facing roles at a software company, ideally working with adoption, renewals, and growth. You are organized, resourceful, and comfortable collaborating with account managers and other KNIMErs to make sure customers succeed. Your excellent English and German language skills ensure effective communication.
That's the job
In this role, you’ll guide customers along their journey with KNIME, from first point of contact to adoption. You’ll be their go-to person for making sure they get real value from our solutions, whether that means answering a quick question, marshaling internal resources to solve a challenge, or identifying ways KNIME can support their broader goals. You’ll:
- Identify and get in touch with potential customers.
- Support customers through getting to know our products and KNIME and ideally adoption.
- Build and maintain strong relationships across multiple stakeholders within each account.
- Partner with Account Managers to execute growth strategies for our customers.
About us
KNIME is a fast-growing international Enterprise Software company. At KNIME, we build innovative software to help individuals and organizations make sense of their data through an intuitive, visual approach to data analytics and through integrations to the most advanced data science and AI/ML techniques on the market. KNIME Software comprises two products: the free and open KNIME Analytics Platform which has an intuitive low-code, no-code interface that allows anyone from spreadsheet users to seasoned data scientists to analyze their data; and KNIME Business Hub, its commercial complement that allows for large-scale collaboration and dissemination of insights across an enterprise.
At the core, we are an open-source company, which requires KNIMErs often to challenge and rethink conventional commercial strategies and ensure that the user – whether free or commercial – is at the center of every decision being made. At KNIME, you’ll gain experience working with industry leaders in their field – KNIME is used by many Fortune 500 enterprise customers, across 60 countries.
*Though we are happy to have applicants from further away, we’re not offering relocation benefits for this position.
KNIME is an equal opportunity employer. We’re all about providing opportunities for different perspectives to come together, where everyone feels included no matter their background.
