Description
Too much data, not enough insight?
We get it. At KNIME, we build software that helps people clean, combine, and understand their data—fast, efficiently, and without code.
And with our focus on Data Analytics & AI, we empower everyone to turn complex challenges into clear, actionable insights.
You can help make that happen.
We’re not just an open-source data analytics company, we’re a fast-growing, globally recognized pioneer at the intersection of data and AI, with users across industries, an international team from 30+ nationalities, and a thriving open community.
Join us as a Customer Success Manager for our Growth Segment in Europe based in Berlin, Konstanz or remote Germany* and help our customers turn data into value by building trusted relationships and supporting long-term success with KNIME.
Who you are
Customer-first, at scale: You care deeply about customer outcomes and know how to support many customers efficiently without losing the human touch.
Process-minded and proactive: You enjoy building repeatable approaches, spotting patterns, and using data to prioritize where your time makes the biggest impact.
Clear and confident communicator: You communicate simply and effectively, especially in 1:many settings like webinars, email campaigns, and structured check-ins.
Organized and adaptable: You can manage a large book of business, balance competing priorities, and stay on top of renewals and adoption signals.
Emotionally intelligent: You bring empathy, curiosity, and the ability to guide customers forward, even when you need to challenge assumptions or reset expectations.
Experience-driven (or ready to learn): You’ve ideally worked in customer success, account management, or support at a software or SaaS company, especially with SMB customers at scale or you’re eager to learn fast and grow into the role.
That's the job
Scaled customer ownership: Manage a portfolio of Growth Segment customers using a mix of tech-touch and high-impact human interactions across onboarding, adoption, renewal, and growth.
Adoption & value delivery: Help customers quickly understand how KNIME fits their use cases, drive product adoption, and ensure they see ongoing value.
Renewals focus: Own renewal readiness for your book of business, proactively managing risk and partnering with Account Managers on expansion opportunities.
1 to many engagement: Design and deliver scalable programs such as webinars, enablement content, lifecycle emails, and best-practice sharing.
Cross-team collaboration: Work closely with Sales, Support, Training, and Product to ensure customers get the right help at the right time.
Feedback & insights: Spot trends across customers, share feedback internally, and help improve processes, content, and the overall SMB customer experience.
What we offer
Purpose-driven work: Help teams turn complex data into insights using a powerful, intuitive, open-source analytics platform.
Impact at scale: Support a broad Growth Segment customer base across industries and regions, influencing outcomes for hundreds of organizations.
Autonomy & trust: Own your customer portfolio while working in a transparent, collaborative, and supportive environment.
Learning & growth: Develop your customer success skills alongside experienced colleagues who value knowledge sharing and continuous improvement.
Flexibility: Flexible working hours and a hybrid setup to support a healthy work–life balance.
About us
KNIME is a fast-growing international Enterprise Software company. At KNIME, we build innovative software to help individuals and organizations make sense of their data through an intuitive, visual approach to data analytics and through integrations to the most advanced data science and AI/ML techniques on the market. KNIME Software comprises two products: the free and open KNIME Analytics Platform which has an intuitive low-code, no-code interface that allows anyone from spreadsheet users to seasoned data scientists to analyze their data; and KNIME Business Hub, its commercial complement that allows for large-scale collaboration and dissemination of insights across an enterprise.
At the core, we are an open-source company, which requires KNIMErs often to challenge and rethink conventional commercial strategies and ensure that the user – whether free or commercial – is at the center of every decision being made. At KNIME, you’ll gain experience working with industry leaders in their field – KNIME is used by many Fortune 500 enterprise customers, across 60 countries.
*Though we are happy to have applicants from further away, we’re not offering relocation benefits for this position.
KNIME is an equal opportunity employer. We’re all about providing opportunities for different perspectives to come together, where everyone feels included no matter their background.
