Customer Success Manager - German-Speaking (m/f/d) in Berlin, Konstanz or Remote Germany

Permanent employee, Full-time · Berlin, Konstanz

Description

As a Customer Success Manager, you will be the primary partner supporting our valued customers, guiding them to achieve their strategic goals and fully leverage their investment in KNIME. We are looking for a professional with a unique mix of customer expertise and technical foundation, who can establish strong, strategic relationships with our clients. Your focus will be on enabling seamless product adoption, identifying best practices, and expanding KNIME’s impact within their organizations. Acting as a liaison, you’ll simplify complex processes and foster communication between the customer and KNIME's teams, including Product Management, Engineering, and Professional Services.

Who you are

You have several years of experience in customer success or professional services roles, preferably within large organizations.
You should be an effective communicator (fluent in both English and German), with the ability to adapt to changing priorities while remaining detail-oriented and analytical.
A track record of enhancing customer satisfaction, fostering adoption, and driving expansion is essential.
Familiarity with enterprise or cloud software and previous experience running customer workshops are strongly preferred.
Flexibility to travel up to 50% will be required to meet customer and business needs.

That's the job

In this role, you’ll manage and deepen client relationships, driving product adoption and ensuring both customer retention and renewal.
You will work closely with customers to develop tailored Customer Success Plans, defining goals and tracking their achievements.
You’ll conduct regular reviews of these plans, presenting progress and updates to both customers and KNIME’s internal teams.
By positioning yourself as a trusted advisor, you will help customers continually see the value of KNIME, identifying opportunities for expanding product usage.
Additionally, you’ll collaborate across departments to address customer needs, assist in workshops, and ensure clients are informed on new products and features.

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About us

KNIME is a fast-growing international Enterprise Software company. At KNIME, we build innovative software to help individuals and organizations make sense of their data through an intuitive, visual approach to data analytics and through integrations to the most advanced data science and AI/ML techniques on the market. KNIME Software comprises two products: the free and open KNIME Analytics Platform which has an intuitive low-code, no-code interface that allows anyone from spreadsheet users to seasoned data scientists to analyze their data; and KNIME Business Hub, its commercial complement that allows for large-scale collaboration and dissemination of insights across an enterprise.

At the core, we are an open-source company, which requires KNIMErs often to challenge and rethink conventional commercial strategies and ensure that the user – whether free or commercial – is at the center of every decision being made. At KNIME, you’ll gain experience working with industry leaders in their field – KNIME is used by many Fortune 500 enterprise customers, across 60 countries.

*Though we are happy to have applicants from further away, we’re not offering relocation benefits for this position.

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Join us at KNIME

We do not expect elaborate explanations of how you might fit with our team but adding a paragraph or two explaining how your expertise and interests match what we do at KNIME will help us put your application into context (and have it stick out among the many mass applications that we unfortunately receive every day as well).

And if you do believe your background and interests fit in with KNIME in other ways not listed above, please apply for the initiative application. In that case, definitely add a few explanatory paragraphs and ideally point us to an example or two of your past work and explain how you think this could fit with KNIME.