Description

KNIME is growing rapidly and we’re seeking smart, motivated, and creative people up for the challenge of helping us achieve ambitious scaling goals while continuing to empower the active community. Right now, we are looking for a Team Lead Enterprise Support to join our team at KNIME in Berlin or Konstanz.*

Who you are

You have a passion for customer support and use this to drive your team. You have gained experience with enterprise support and how to organize and structure a professional support team. You are well organized to oversee all support requests and your technical knowledge enables you to jump on tickets as well if needed. Most importantly, you always stay up to date on new technologies. Ideally, you have experience with Kubernetes and maybe have even supported a Kubernetes-based product in the past. You have already worked with a ticketing system, and are comfortable administering it. Excellent English skills - both written and verbal - are an absolute must. Knowledge of any of the following is a big plus: LDAP, Active Directory, OIDC, SAML, Docker, Kubernetes, HDFS, Hadoop, and cloud infrastructures (AWS, Azure, Google).

That's the job

Your experience will help us scale our customer support team.  You will be responsible for our worldwide customer support team, which currently provides support out of Austin, Texas, Hungary, and Germany. Our support team covers all inbound support requests around KNIME Software. As we are expecting further growth, part of the job is to continually improve our support processes. You will work closely together with our Customer Care team, to make sure that the quality of our support is kept at a high level while scaling the team and the processes to cover the growing number of customers. Our engineering and product team will also receive regular feedback from you, consolidated from the support experience.

About us

KNIME is a fast-growing international Enterprise Software company. At KNIME, we build innovative software to help individuals and organizations make sense of their data through an intuitive, visual approach to data analytics and through integrations to the most advanced data science and AI/ML techniques on the market. KNIME Software comprises two products: the free and open KNIME Analytics Platform which has an intuitive low-code, no-code interface that allows anyone from spreadsheet users to seasoned data scientists to analyze their data; and KNIME Business Hub, its commercial complement that allows for large-scale collaboration and dissemination of insights across an enterprise.

At the core, we are an open-source company, which requires KNIMErs often to challenge and rethink conventional commercial strategies and ensure that the user – whether free or commercial – is at the center of every decision being made. At KNIME, you’ll gain experience working with industry leaders in their field – KNIME is used by many Fortune 500 enterprise customers, across 60 countries. 
 
*Though we are happy to have applicants from further away, we’re not offering relocation benefits for this position.