Description
KNIME is growing rapidly and we’re seeking smart, motivated, and creative people up for the challenge of helping us achieve ambitious scaling goals while continuing to empower the active community. Right now, we are looking for a service delivery manager to join our team at KNIME in Berlin or Konstanz.*
Who you are
You are an experienced service delivery manager with a strong background in modern project management methodologies and software engineering processes, having coordinated project teams or cross-functional projects for 2-5 years. You excel in identifying, managing, and mitigating project risks, offering effective solutions for both internal and external challenges. Your technical leadership is evident in your ability to facilitate discussions on infrastructure sizing, positioning, and architectural implementation with engineering and data science leads.
You are adept at managing project budgets, margins, scopes, and schedules, ensuring alignment with initial parameters. Your skill in executing and iterating efficient processes allows you to continuously improve workflows based on customer feedback and internal insights. Your knowledge of product lifecycle management helps you evolve workflows and coordinate release activities effectively.
Data-driven decision-making is second nature to you, as you assess customer feedback to refine products and services in collaboration with internal stakeholders. Your advanced communication skills enable you to collaborate effectively with partners, internal team members, consultants, third-party sellers, and customers. You hold certifications in Project Management/Scrum, such as CAPM or PMP, and possess a strong technical background in Computer Science, Data Science, or related STEM fields. Your practical experience in the SaaS industry further enhances your capability to excel in this role.
You communicate fluently in written and spoken English.
That's the job
As a service delivery manager, you will oversee client relationships and manage the estimation, delivery, and control of multiple engagements. Coordinating a service delivery team, you will ensure efficient execution of tasks, manage project budgets, margins, scopes, and schedules, and mitigate risks. You will collaborate with customer care and engineering on infrastructure implementation, refine products based on customer feedback, and continuously improve processes. Your role requires excellent communication, risk management, and technical leadership skills, with a preference for candidates with certifications in Project Management/Scrum and a strong background in Computer Science or Data Science.
About us
KNIME is a fast-growing international Enterprise Software company. At KNIME, we build innovative software to help individuals and organizations make sense of their data through an intuitive, visual approach to data analytics and through integrations to the most advanced data science and AI/ML techniques on the market. KNIME Software comprises two products: the free and open KNIME Analytics Platform which has an intuitive low-code, no-code interface that allows anyone from spreadsheet users to seasoned data scientists to analyze their data; and KNIME Business Hub, its commercial complement that allows for large-scale collaboration and dissemination of insights across an enterprise.
At the core, we are an open-source company, which requires KNIMErs often to challenge and rethink conventional commercial strategies and ensure that the user – whether free or commercial – is at the center of every decision being made. At KNIME, you’ll gain experience working with industry leaders in their field – KNIME is used by many Fortune 500 enterprise customers, across 60 countries.
*Though we are happy to have applicants from further away, we’re not offering relocation benefits for this position.
