Partner Customer Success Manager (m/f/d) in Berlin or Konstanz

Permanent employee, Full-time · Berlin, Konstanz

Description

KNIME is growing rapidly and we’re seeking smart, motivated, and creative people up for the challenge of helping us achieve ambitious scaling goals while continuing to empower the active community. Right now, we are looking for a Partner Customer Success Manager (m/f/d) to join our team at KNIME in Berlin or Konstanz.*

Who you are

You are a good listener, highly organized, and a critical thinker.
You excel at wrangling various internal and external stakeholders to achieve positive outcomes for customers.
You are comfortable in a sales-oriented role.
You have a few years of experience in a customer or partner-facing role at a software/tech company.
You are comfortable communicating with a diverse set of clients and are driven by a strong desire to maintain and build new relationships, ensuring customer happiness.
Excellent English skills - both written and verbal - are required.

That's the job

You develop and maintain strong relationships with our partners, including services companies, resellers, and system integrators.
You empower a growing list of enterprise accounts and their chosen delivery partners to solve their complex business problems with the adoption, use, and mastery of the KNIME Enterprise software.
You create and implement strategies to enable partners on customer success activities for their customers, to ensure retention and growth.
You are the internal customer and partner advocate - collaborating with other KNIME teams to realize the goals of our customers.
You proactively engage, 1:1 and 1:many, with a portfolio of assigned partners to support them with implementing customer success.
You collaborate with Support teams to ensure best-in-class onboarding, adoption, and use of KNIME Server software.
You make sure feedback from customers and partners is clearly communicated within KNIME, including, but not limited, to Product Management, Product Marketing, and Support. You engage with Partner / Account Management to help sustain, renew, and grow customer relationships.
You stay current on KNIME's roadmap, and release dates and communicate clearly with Product and Engineering customer expectations.
You meticulously document your interactions with partners/clients to ensure there is excellent visibility to others who may not be as involved in the account day-to-day.
You provide regular reports and updates to internal stakeholders on the progress of renewals and expansion opportunities.

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About us

KNIME is a fast-growing international Enterprise Software company. At KNIME, we build innovative software to help individuals and organizations make sense of their data through an intuitive, visual approach to data analytics and through integrations to the most advanced data science and AI/ML techniques on the market. KNIME Software comprises two products: the free and open KNIME Analytics Platform which has an intuitive low-code, no-code interface that allows anyone from spreadsheet users to seasoned data scientists to analyze their data; and KNIME Business Hub, its commercial complement that allows for large-scale collaboration and dissemination of insights across an enterprise.

At the core, we are an open-source company, which requires KNIMErs often to challenge and rethink conventional commercial strategies and ensure that the user – whether free or commercial – is at the center of every decision being made. At KNIME, you’ll gain experience working with industry leaders in their field – KNIME is used by many Fortune 500 enterprise customers, across 50 countries.

*Though we are happy to have applicants from further away, we’re not offering relocation benefits for this position.

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Join us at KNIME

We do not expect elaborate explanations of how you might fit with our team but adding a paragraph or two explaining how your expertise and interests match what we do at KNIME will help us put your application into context (and have it stick out among the many mass applications that we unfortunately receive every day as well).

And if you do believe your background and interests fit in with KNIME in other ways not listed above, please apply for the talent pool. In that case, definitely add a few explanatory paragraphs and ideally point us to an example or two of your past work and explain how you think this could fit with KNIME.